Customer Expert Specialist - German Speaker

Join Teleperformance as a Customer Expert Specialist - German Speaker and become part of a dynamic, international team in Jakarta Raya. This role offers an exciting opportunity to leverage your fluency in German while delivering exceptional customer service in a high-volume contact center environment. You'll be part of a team dedicated to providing top-notch support to customers, ensuring their queries and concerns are addressed efficiently and professionally.

At Teleperformance, we pride ourselves on our commitment to customer satisfaction and continuous improvement. As a Customer Expert Specialist - German Speaker, you'll have the chance to grow your career while making a meaningful impact on our clients' businesses. Our state-of-the-art facilities and comprehensive training programs will equip you with the tools and knowledge needed to excel in this role.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service in German, addressing customer inquiries and resolving issues promptly and professionally.
• Utilize CRM systems such as Salesforce or similar tools to manage customer interactions and maintain accurate records.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Adhere to company policies and procedures, including quality assurance standards.
• Participate in regular training sessions to enhance your skills and stay updated with industry best practices.
• Monitor and improve service metrics to ensure customer satisfaction and operational efficiency.
• Maintain a positive and professional demeanor, representing Teleperformance with integrity.
• Contribute to team goals and initiatives, fostering a collaborative and supportive work environment.

🎓 Kualifikasi & Syarat

• Fluent in German, both written and spoken, with a strong command of the language.
• Minimum 2 years of experience in customer service or a related field, preferably in an international environment.
• Proven ability to work in a fast-paced, high-volume contact center setting.
• Experience with CRM systems such as Salesforce or similar tools is a plus.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Attention to detail and a commitment to delivering exceptional service.
• Ability to work well under pressure and meet strict service level agreements.
• Willingness to travel for business purposes, if required.

🛠️ Keahlian

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