Outbound Call Center Specialist - Semarang

Join Infomedia Nusantara, a leading provider of customer engagement solutions, as an Outbound Call Center Specialist in Semarang, Jawa Tengah. In this dynamic role, you will be the voice of our brand, connecting with customers to promote products and services, and ensuring they have a positive experience. Our team is dedicated to delivering exceptional customer service, and we are looking for a passionate and skilled professional to join us.

As an Outbound Call Center Specialist, you will handle outbound calls to prospects and customers, using our advanced CRM system to manage and track interactions. You will be responsible for qualifying leads, scheduling appointments, and following up on existing accounts. This role offers a unique opportunity to grow your career in the customer engagement industry, with access to training and development programs designed to help you succeed.

📋 Tanggung Jawab Pekerjaan

• Handle outbound calls to prospects and customers, promoting our products and services.
• Use our CRM system to manage and track customer interactions.
• Qualify leads and schedule appointments.
• Follow up on existing accounts to ensure customer satisfaction.
• Maintain a high level of customer service and professionalism.
• Meet and exceed daily and monthly call targets.
• Provide regular reports on call activities and customer feedback.
• Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or sales role.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet targets.
• Fluency in Indonesian, both written and spoken.
• Bachelor's degree in a related field is a plus.
• Familiarity with outbound call center best practices.
• Ability to work in a fast-paced, team-oriented environment.

🛠️ Keahlian

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