Hospitality Supervisor (Villa Operations & Guest Experience)
Join PT Dwimuria Investama Properti, a leading property investment and hospitality management company, as our Hospitality Supervisor and take charge of delivering exceptional guest experiences at our premium villa properties in Jakarta Pusat. In this dynamic role, you will oversee daily operations, manage a team of villa attendants, and ensure that every guest's stay is memorable.
Our villas are known for their luxurious amenities and impeccable service. As a Hospitality Supervisor, you will be responsible for maintaining high standards of cleanliness, hospitality, and guest satisfaction. You will work closely with our housekeeping staff, concierge, and other departments to ensure seamless operations and a flawless guest experience.
If you are passionate about hospitality, have a keen eye for detail, and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career with a reputable company.
📋 Tanggung Jawab Pekerjaan
- Oversee daily operations and ensure the smooth running of villa services.
- Manage a team of villa attendants and provide guidance and support.
- Maintain high standards of cleanliness and hospitality in all villas.
- Handle guest inquiries and complaints, ensuring their satisfaction.
- Coordinate with housekeeping, concierge, and other departments to ensure seamless operations.
- Monitor and report on key performance indicators (KPIs) related to guest satisfaction and service quality.
- Ensure compliance with health and safety regulations.
- Participate in training and development programs for staff.
🎓 Kualifikasi & Syarat
- Minimum of 3 years of experience in hospitality, hotel management, or a related field.
- Proven experience in supervising and managing a team.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Familiarity with property management software, such as Frontdesk, Yieldmanager, or similar.
- Ability to work under pressure and meet tight deadlines.
- Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
- Certification in hospitality management or a related field is a plus.
🛠️ Keahlian
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