Online Customer Service Representative
Join PT.Jalan Jalan Tours And Travel as an Online Customer Service Representative and become a key player in delivering exceptional customer experiences. In this role, you will handle inquiries, resolve issues, and provide support to our valued clients, ensuring their satisfaction and loyalty. As part of our dynamic team in Tebet, Jakarta Raya, you will use tools like Zendesk and Salesforce to streamline your daily operations.
PT.Jalan Jalan Tours And Travel is a leading travel agency in Indonesia, known for its commitment to excellence and customer-centric approach. With over a decade of experience in the travel industry, we pride ourselves on providing top-notch services to our clients. This role offers a unique opportunity to grow within a supportive and innovative environment.
📋 Tanggung Jawab Pekerjaan
- Handle and resolve customer inquiries and complaints via email, live chat, and phone.
- Provide exceptional customer service by offering solutions and recommendations.
- Use CRM tools like Zendesk and Salesforce to manage customer interactions efficiently.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Maintain accurate and up-to-date records of all customer interactions.
- Stay updated with industry trends and best practices in customer service.
- Participate in training and development programs to enhance your skills.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum 2 years of experience in customer service, preferably in the travel industry.
- Proficiency in English and Bahasa Indonesia.
- Strong communication and interpersonal skills.
- Familiarity with CRM tools like Zendesk and Salesforce.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Excellent problem-solving and conflict resolution skills.
- Certification in customer service or a related field is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang