Field Officer (Relationship, Collection & Recovery) - Central Java

Join BCA Finance as a Field Officer (Relationship, Collection & Recovery) in Central Java and play a pivotal role in maintaining strong customer relationships while ensuring timely debt recovery. This position offers a unique opportunity to blend financial expertise with field operations, allowing you to make a direct impact on customer satisfaction and financial performance.

As a Field Officer, you'll be at the forefront of customer interactions, building trust and loyalty through personalized service. You'll use tools like BCA Mobile and BCA iMobile to manage customer accounts, while also leveraging your negotiation skills to facilitate debt recovery. This role is perfect for someone who thrives in a dynamic environment and is passionate about helping customers achieve their financial goals.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with customers through regular visits and personalized service.
• Manage customer accounts using BCA Mobile and BCA iMobile, ensuring accurate and up-to-date information.
• Facilitate debt recovery through effective negotiation and communication skills.
• Monitor customer transactions and provide financial advice to help them manage their finances.
• Collaborate with the team to achieve daily, weekly, and monthly targets.
• Conduct regular follow-ups to ensure customer satisfaction and loyalty.
• Provide excellent customer service and resolve any issues promptly.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum 2 years of experience in a similar role, preferably in the financial services industry.
• Strong negotiation and communication skills.
• Proficiency in using BCA Mobile and BCA iMobile.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making skills.
• Familiarity with financial regulations and compliance requirements.
• Ability to travel to customer locations as needed.

🛠️ Keahlian

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